Track & Trace
FAQ
How can I prevent packages from being stolen?
Tell your driver where to place your package. We can leave it in a certain spot, or under or behind something. Wherever you think is safest. And we’ll do it for all your deliveries. You don’t have to make the request for every shipment.
When and where can I pick up my package?
You should receive a notification that your package is ready for pickup.
You may receive a text, automated phone call, email, or door tag.*
How can I manage my delivery?
Use our convenient tracking tools. Enter up to 30 of your tracking or order numbers.
What Is a Tracking Number & Where Can I Find It?
A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking.
Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop.
When will my tracking information appear?
Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our facility, a tracking event will appear.
If I do not have my tracking number, is it still possible to track my shipment?
If you do not have a tracking number, we advise you to contact your shipper.